In an era defined by matrix organizations, global teams, and relentless pace, workplace communication has never been more complex—or more critical. Addressing this reality with rare clarity and depth, Saurabh Bhutani presents his new book, The Art of Escalation: Navigating Courage and Clarity in the Modern Workplace, a timely and insightful guide for today’s professionals and leaders.
Traditionally, escalation has been perceived as confrontation or complaint. Bhutani challenges this misconception, reframing escalation as a core leadership capability—one that requires emotional intelligence, thoughtful judgment, and moral courage. Rather than promoting conflict, the book positions escalation as a disciplined act rooted in clarity, intent, and respect.
Drawing from real-world corporate scenarios, the author explores why issues escalate, why conversations often stall, and how outcomes are shaped more by timing, framing, and communication than by formal processes alone. Practical and relatable, the book introduces powerful frameworks such as CFIA (Clarify–Frame–Inform–Act) and the evolved CIAE+ (Context–Impact–Ask–Evidence–Empathy), offering readers structured yet human ways to handle high-stakes conversations.
From cross-cultural dynamics and early warning signals to crisis management and boardroom decision-making, The Art of Escalation equips professionals to navigate pressure without damaging trust or relationships. It emphasizes empathy, composure, and accountability—qualities essential for sustainable leadership.
More than just a guide on escalation, this book is a roadmap for speaking up with purpose, aligning with confidence, and leading with integrity in the modern workplace.